Frequently asked questions
How do I get my order shipped?
If you are unable to pick up your purchase at the store, you can ask us to ship it to you. To do this, we need your address either from the members page or by email. We will determine the shipping cost and send you a Paypal Invoice. When you pay for the shipping the purchase will be mailed, normally within two business/week days. If you wish to have the purchase shipped outside of Ontario, shipping must include tracking. We appologize for the additional cost to have tracking but we encounter too many lost packages in the past to the point of selling out of province took money out of our bank account.
Do you buy books?
No. We do accept books that we need and give you a credit on your account. When you purchase books, you can use your credit balance to reduce the purchase by 50%. For example, if you bring in 20 old books, you receive $20 in credit and if you purchase $36 in books, you can use $18 of your credit and pay $18 leaving $2 in credit on account. In addition, if you bring in new books that we need (printed within the last three years), you receive twice as much credit.